Noti Family
We are here to help
NotiBus helps schools, companies, universities and transportation teams run bus trips and keep drivers, supervisors and families informed. Find answers below, or contact us.
Contact
Email support.notifamily@gmail.com. Please include the email address on your account, the type of phone you use, and a short description of the problem. We reply as soon as we reasonably can. For privacy requests, such as questions about your data, use the same address.
Help topics
Some questions, such as who can see which rider or trip, depend on how your school, organization or bus operator has set things up. They can often answer these fastest.
Sign in with the method you used to create your NotiBus account: email and password, Google, or Apple. If you cannot sign in, check that you are using the same method and email address as before. If you still cannot sign in, email us from the address on your account and describe what you see.
Access to an organization or bus is arranged by its owner or administrator, who can share an invitation code or add you directly. Enter the code in the app under the option to join an organization or bus. If a code does not work, ask the person who shared it for a new one, since codes can expire or be replaced.
Parents and guardians see the riders that have been linked to them by their school, organization or bus operator. If you cannot see your child’s trip, contact the school, organization or bus operator and ask them to confirm the rider is on the trip and linked to your account.
The bus location appears only while the driver has started the trip and turned on live location. If the map says the location is not available, the trip may not have started, the driver may not have enabled location, or the phone may have lost signal. The map shows when the location was last updated, and arrival times are estimates.
Make sure notifications are allowed for NotiBus in your phone settings, and that notifications are turned on in NotiBus under Settings. Notifications depend on your device and network connection and can be delayed.
Drivers start the trip, allow location access (including background location so tracking continues while driving), and mark riders as boarded. If tracking stops, open the trip in NotiBus and check that location permission is still allowed in your phone settings. Supervisors and administrators manage routes, riders and trips for their bus or organization.
You can delete your account in the app under Settings. If you own an organization or are the primary supervisor of a bus, you will need to transfer ownership or delete it first. For questions about your data, see the Privacy Policy or contact us.
Read how NotiBus handles your information and the rules for using the service.
