Network Pulse
Support
Need help with Network Pulse? Start with the topics below, or reach out directly and we'll get back to you.
Getting Started
- Signing in. Enter the username and password provided to you and tap Sign In. Network Pulse accounts are shared operational accounts, not individual sign-ups, so there is no self-service registration or password reset inside the app.
- Viewing network status. The home screen shows a live overview of overall network health. Tap into any section for more detail.
- Using Nearby Sites. If you allow location access, Network Pulse can show sites and outages near your current position. Location is only used while you are actively viewing that screen.
- Configuring alerts. Open Settings to choose which sites or thresholds you want to be notified about. You can change or turn off alerts at any time.
- Viewing reports. Reports are available from the Reports section and sync automatically when you have a network connection.
Common Questions
Why does Network Pulse ask for my location?
Location is used only for the optional Nearby Sites feature, so the app can show outages and site status close to where you are. If you don't grant location access, the rest of the app works normally — you just won't see the "nearby" view.
How do alerts and notifications work?
Alerts are based on the sites and thresholds you configure in Settings. Network Pulse only sends notifications for the conditions you've chosen to watch, and you can disable notifications at any time from Settings or from your device's system settings.
Why is some network information unavailable?
Network Pulse displays data as reported by backend services. If a site or report appears out of date or missing, it usually means the underlying data hasn't been refreshed yet or the device is offline. Pull to refresh, or check your connection and try again.
How do I sign out or clear my local session data?
Open Settings and use the Sign Out option. Signing out clears your local session, cached reports, and stored credentials from the device.
Contact Support
Still need help? Email support.notifamily@gmail.com and we'll get back to you.